NitroTek.com Internet Services - web solutions: FAQs

Frequently Asked Questions

General Questions
	What’s your warranty?
	What’s your support like?
	What’s your Acceptable Use Policy?
	What’s your Privacy Policy?
	What must we do to get started?
	Are your plans scalable?
	Who are some of NitroTek's non-profit clients and corporate clients?
	Samples of your design work?

Technical Questions

FrontPage questions

E-mail questions

Can I view our site's statistics?

What's WebMail and how does it work?

Non-Profit-related Questions

General questions about NPOs being on the web

How safe are on-line donations?

Who are some of NitroTek’s NPO clients? Samples of your design work?Samples of your design work?

General Questions

What’s your warranty?

NitroTek offers a 15-day money-back guarantee if you are not satisfied with our product or our service. The 15 day period commences on the date you are issued your FTP password. Requests for contract termination must be faxed to (902) 405-8332 (not e-mailed). Note: there are no refunds whatsoever if adult material is found in your directory.

What’s your support like?

NitroTek offers round the clock e-mail support at solutions(at)Nitrotek.com . You may also leave a message at our Technical Support desk 1-902-405-3500, however e-mail always takes priority over telephone messages.

What’s your Acceptable Use Policy?

What’s your Privacy Policy?

What must we do to get started?

Technical Questions

E-mail questions

Can I view our site's statistics?

Yes, you'll need your site's username.
Just go to http://www.yourdomain.com:2082/tmp/yourusername/webalizer/index.html
then type in your FTP username and your FTP password.

What's WebMail and how does it work?

WebMail is a popular feature of NitroTek hosting accounts - our clients love it!. It allows you access to your POP3 e-mail account from any internet computer anywhere, much like Hotmail. To access Webmail, visit
http://www.yourdomain.org:2095
(that's a colon followed by 2095), then type in your username (it looks like your e-mail address but with a "+" instead of an "@"). Type in your secret password, then click on the RoundCube, SquirrelMail or Horde icon, and you're in!

Non-Profit-related Questions

General questions about NPOs being on the web

For questions and comments about NPOs getting the most out of being on-line visit NitroNotes .

How safe are on-line donations?

For your clients, on-line transactions (donations or purchases using a credit card) are safer than passing your card details over the phone because the details are encrypted using Secure Socket Layer (SSL) technology. You can tell whether you are on a secure server because a padlock or key will appear at the bottom of your browser’s screen. Also, most secure sites begin “https…” rather than the normal “http…” If your clients are at all uncomfortable about on-line credit card transactions, offer them an alternative means of paying/donating (fax, mail or phone).

Who are some of NitroTek’s clients? Samples of your design work?


	ABCs of Fraud Nova Scotia
	Affordable Housing Association of Nova Scotia
	Alcare Place
	Alice Housing
	Angels In Memory (for Halifax Hospice)
	Association of Translators & Interpreters of NS
	Atlantic Fringe Festival '04 - '11
	Blue Goose Nova Scotia
	Brunswick Street Mission
	CARP Nova Scotia
	Communications, Energy & Paperworkers Union Local 83
	Church of St Andrew, Cole Harbour
	Community Action on Homelessness
	DaCosta 400
	The Dark Side of UCSB
	Dartmouth Destroyers Minor Football Assoc.
	Dartmouth Learning Network
	Dartmouth Rotary Club
	Dartmouth Stroke Support Group
	Dave Wilson MLA
	Earth Spirit Society of Nova Scotia
	End Homelessness Today (Cape Breton)
	Entrepreneurs' Disability Network
	Federation of Community Organizations
	Friends of Scotland
	GameOverVLTs.com
	Gerontology Association of Nova Scotia
	Graham Steele MLA
	Halifax Business Owners' Network (HBOnet)
	Halifax Chebucto NDP Association
	The Halifax Club
	Halifax Dartmouth and District Labour Council
	Halifax Grammar School
	Halifax Housing Help
	Halifax Humanities 101 (Saint George’s Friends of Clemente Society)
	Hospice Society of Greater Halifax
	Kinap Athletic Club
	L'Arche Halifax
	LEAP For Faith Program
	Marshall Cove Community Centre
	Marilyn More MLA
	New Beginnings Ministries
	New Start Counselling
	NFP Research Project
	Nova Scotia Citizens' Health Care Network
	Nova Scotia Co-operative Council
	Nova Scotia Fall Wine Festival
	Nova Scotia Health Coalition
	Nova Scotia HomeCare Association
	Nova Scotia Housing Network
	Nova Scotia Ice Wine Festival
	Nova Scotia Young New Democrats
	Parker Street Food & Furniture Bank
	Percy Paris MLA
	Peter Stoffer MP
	Preventing Falls Together
	Royal Military College - Nova Scotia Chapter
	Sea King Helicopter 50th Anniversary
	Seniors' College Association of Nova Scotia (SCANS)
	Serving Seniors Alliance
	Spiritual Science Fellowship - Nova Scotia
	Supportive Housing for Young Mothers
	Turkey Club Society
	Voluntary Sector Consultants
	We Will Win Youth Association
	Wines of Nova Scotia (Winery Association of NS)

NitroTek’s corporate clients

	Acappella Communications & Marketing Inc.
	AIL Atlantic Insurance Company (and Imran Satti)
	Atlantic Hardchrome
	Atlantic Oilfield & Industrial Supply
	Atlantic Talent Agency
	Atlantic Workwear
	Austin Contracting Ltd.
	BD Consulting Inc.
	Blinkmink Lashes
	Cannonball Soda
	Chef Aldo
	City Models & Talent
	Conrod Photography
	Cygnet Properties
	Dartmouth Speech & Language Services
	DCM Consulting (Private Health Business Association)
	DeepDown Cleaning Services
	ECCO Environmental
	El Wardani Construction Ltd
	Ershler Group of Properties
	Eric Mourant CA
	Fast Line Striping Systems
	Fusion Print
	Gabriel Prost Architect
	Garrison Brewing Company
	Hamachi Group of Restaurants
	Hathor Consultancy
	Heffler Inkpen Hardy Freeman Insurance
	Ideal Foundations Inc.
	Indian Transports (Nicaragua)
	Jennifer White Group (White Star Wellbeing/ White & Associates)
	Kingswood Senior Living - Buckingham Project
	Lacewood Physiotherapy Clinic Ltd.
	LesleyChoyce.com
	Maritime Beatle Event ('10 and '11)
	Maritime Immigration Services Canada Ltd (& secure database)
	Martha Reynolds Marketing
	MRC Associates
	MZDH NS Builders Inc.
	Natural Means Massage Therapy
	Nobes Consulting
	Pottersfield Press
	Rapinni Stone
	Rayleen Hill Architecture + Design (RHA+D)
	Schoolhouse Consulting
	ScotiaCare Homecare & Caregivers
	Seaport Beer Festival
	Shore Print
	SMK Insurance Limited
	TABS (Transaction Business Services)
	Timeless Pictures
	Tynavon B&B
	Vi-Net Computer Solutions
	Waterstone Interiors

Past design clients whose sites are no longer visible

Navitrak International (design only) [sample page]
Maximum Response Marketing [sample page]
Peelers Mini-Coupon Cards/Fundraising with A-Peel
Eastern Shore Observer
Occupational Health & Educational Services [sample page]
Caring for Kaitlyn [sample page]
Eastern Front Theatre
Metro Food Bank Society~Nova Scotia
Laing House [sample page] and YouthLink Halifax (for Laing House)
Lawrencetown Community Centre
United Way of Halifax - Dream Home Lottery 2005
Great Pretenders Costume Shop [sample page]
Triangle Adventure Safaris [sample page]
Aston Marketing Solutions [sample page ]
Singing Grass - artist [sample page]
Public Action Group for Education [sample page]
Phoenix Youth Programs [sample page]
Bulmer's Cottage [sample page]
Maritime Hangers
Seaside Tourism Business Assoc. (SeaCoastTrail.com)
Adsum for Women & Children [sample page]
Doug Wright Financial
Halifax Business Owners' Network (HBOnet.net)
Community Health Information & Interpreting Services [sample page]
Small Business Briefcase (for Halifax Regional Development Agency)
DARR Welding & Fabricating [sample page]